privacy policy

Last updated: July 21, 2025

This Privacy Policy describes how remnants (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from remnants.us (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Contact details including your name, address, phone number, and email address, and your consent preferences for SMS marketing communications.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, including device information, browser information, network connection data, IP address, and interactions with the Site.

Information We Obtain from Third Parties

We may also collect personal information about you from third parties such as:

Shopify and other platforms that support our Site.
Payment processors for payment confirmation and order fulfillment.
Third-party marketing and analytics platforms that collect information through cookies and other technologies.

SMS/Text Message Marketing

When you provide your mobile number and opt in to receive text messages from us, you agree to receive promotional SMS messages from remnants. These may include updates about products, services, offers, and abandoned cart reminders.

Consent and Opt-In

Consent is not required as a condition of purchase. You may opt in by:

Checking the SMS opt-in box during checkout
Texting a keyword to our number
Providing explicit consent through popups or promotional forms

Message Frequency & Rates

Message frequency may vary. Standard message and data rates may apply.

SMS Abandoned Cart Messages

If you have opted in to SMS marketing, we may use automated text messages to remind you about items left in your cart. These messages are sent in compliance with applicable laws and only with your prior consent.

SMS Data Processing & Sharing

We collect and process your mobile number, consent timestamp, and engagement activity. This data is securely shared with our SMS marketing provider, Klaviyo, only to deliver messages and monitor campaign performance. We do not sell or rent your mobile information to third parties.

Opt-Out and Help

You may opt out at any time by:

Replying STOP to any text
Contacting us at info@remnants.us
Adjusting your preferences in your account settings

To request assistance, reply HELP to any message or email us directly.

SMS Marketing Best Practices

We are committed to maintaining transparency and respecting your preferences. We do not share or sell your mobile number for marketing purposes without your explicit consent.

Location Tracking and Location-Based Services

We may use your IP address or device-level location data to provide contextual services, regional pricing, or local promotions. This data is used strictly to improve your experience and is collected via cookies or browser signals. You can disable location access in your device or browser settings at any time.

How We Use Your Personal Information

Providing Products and Services: To fulfill orders, manage accounts, process payments, send transactional emails/SMS, and arrange returns or exchanges.
Marketing and Advertising: To send promotional content via email or SMS, and to personalize ads. SMS marketing is only sent to those who have opted in.
Security and Fraud Prevention: To protect your account and our systems from fraud or malicious activity.
Customer Support and Improvements: To respond to your inquiries and enhance our services.

Cookies

We use cookies to operate and improve our Site, track analytics, and personalize your experience. For Shopify-related cookie usage, see: https://www.shopify.com/legal/cookies

You may control cookie preferences in your browser settings. Disabling cookies may affect the functionality of some Site features.

How We Disclose Personal Information

We may share your information with:

Vendors and service providers (e.g., Shopify, Klaviyo, IT providers, payment processors, shipping partners)
Marketing and advertising partners
Our affiliates or corporate entities
Legal authorities if required by law or to protect rights and safety
Third-party integrations (e.g., social logins or checkout tools), only with your consent

Categories of Information Disclosed in the Past 12 Months:

Category	Recipients
Contact and Order Info	Vendors, Klaviyo, payment processors
Device and Usage Info	Analytics and marketing partners
Location Data	Service and personalization tools

We do not sell or share your sensitive personal information for profiling or cross-context advertising.

Third-Party Sites

Our Site may contain links to other websites. We are not responsible for the privacy practices of third parties. Please review their policies independently.

Children’s Data

Our Services are not directed at children. We do not knowingly collect information from individuals under the age of 16. If you believe we have done so, please contact us to request deletion.

Security & Data Retention

We take reasonable precautions to secure your information. However, no system is 100% secure. We retain personal data only as long as necessary to provide the Services or comply with legal obligations.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access or request a copy of your data
Request correction or deletion
Withdraw consent
Limit or object to processing
Request portability
File a complaint or appeal a decision

To exercise any of these rights, email us at info@remnants.us. We may need to verify your identity before processing your request.

International Users

If you're located outside the U.S., your data may be transferred and processed in countries with different data laws. We rely on Standard Contractual Clauses or equivalent protections where required.

Contact

If you have any questions or requests regarding this Privacy Policy or your data, please contact us at:

info@remnants.us